Terms

Terms of Service

Effective Date: Sep 23, 2026

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of kavianstandard.com and any Shopify-hosted storefront operated under the Kavian Standard brand (together, the "Site"), together with the physical products, digital tools, and content offered for sale or distribution on the Site (the "Products"). These Terms are an agreement between you ("you," "your," or "customer") and Kavian Standard ("Kavian Standard," "we," "us," or "our").

By accessing the Site, placing an Order, or using any tool offered on the Site (including the Protocol generator), you agree to be bound by these Terms. If you do not agree, do not use the Site or purchase any Product.

These Terms apply to kavianstandard.com and its Shopify store. Kavian OS (kavianos.com) is a separate subscription platform governed by its own, separate Terms of Service and Privacy Policy, referenced but not restated here.

2. Definitions

  • "Site" means kavianstandard.com and any Kavian Standard-operated storefront, including our Shopify store.
  • "Products" means physical goods (including the Imperium Anchor, the Signal Check Mouse Pad, and any other mouse pad designs or variations we offer) and free tools (including the Protocol generator) offered on the Site.
  • "Anchor" or "Device" means the Imperium Anchor physical training instrument.
  • "Order" means a request to purchase a Product submitted through the Site, whether placed directly by you or by an AI Shopping Agent acting on your behalf.
  • "AI Shopping Agent" means any third-party artificial intelligence assistant or agent (including but not limited to Meta's Muse) that a user authorizes to browse, select, or purchase Products on their behalf.
  • "You" or "customer" means the individual or entity placing an Order or otherwise using the Site.

3. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and have the legal capacity to enter into a binding contract, to place an Order or use the Site. By placing an Order, you represent that you meet these requirements.

The Site currently ships to and is offered for customers located in the United States. We reserve the right to limit availability by geography at any time.

If you use an AI Shopping Agent to browse or purchase on the Site, you represent that you are authorized to use that agent and that any resulting Order is made with your knowledge and consent (see Section 13).

4. Products and Services

Kavian Standard offers physical training instruments and desk tools designed to support personal decision-making and self-governance practices, currently including:

  • Imperium Anchor — a tactile training instrument sold on a pre-order basis (see Section 6).
  • Signal Check Mouse Pad (and any other mouse pad designs or variations we offer) — a desk accessory sold on a standard in-stock basis.
  • Protocol — a free, no-account web tool that generates personal governance documents and may collect your email address (see Section 9).

Kavian OS, our behavioral intelligence subscription platform at kavianos.com, is a separate product with its own Terms of Service, billing terms, and privacy practices, and is not governed by these Terms.

Product availability, descriptions, and pricing are subject to change without notice.

5. Orders, Pricing, and Payment

All prices are listed in U.S. dollars and do not include applicable taxes or shipping unless stated otherwise. We reserve the right to correct pricing errors at any time before an Order ships, and to cancel and refund any Order affected by a pricing or listing error.

Payment is processed through Shopify's payment infrastructure, including Shop Pay, at the time of Order (except where pre-order terms in Section 6 apply). By placing an Order, you authorize us (and our payment processor) to charge your selected payment method for the full Order amount, including any deferred pre-order balance.

Orders placed through AI Shopping Agents. Our Products may be discoverable and purchasable through third-party AI Shopping Agents, including Meta's Muse, via Shopify's agentic commerce integrations. If you authorize an AI Shopping Agent to complete a purchase on the Site, you acknowledge and agree that:

  • the resulting Order is treated as though placed by you directly, using the payment method and shipping details you provided to that agent or its payment processor;
  • we are not responsible for errors, misunderstandings, or unauthorized purchases arising from your use of a third-party AI Shopping Agent, which is governed by that agent's own terms; and
  • standard Order, pricing, shipping, and return terms in these Terms apply equally regardless of whether an Order was placed by you directly or through an authorized AI Shopping Agent.

6. Imperium Anchor Pre-Order Terms

The Imperium Anchor is currently sold on a pre-order basis under the following terms:

  • A $25 deposit is charged at the time of Order to reserve a unit in the current production run.
  • The remaining $225 balance is charged automatically when your unit ships.
  • Estimated production lead time is approximately 5 weeks from the close of the applicable pre-order window; lead times are estimates, not guarantees, and may change due to manufacturing or supply conditions.
  • You may cancel your pre-order and receive a full refund of your deposit at any time before your unit ships. To cancel, contact us using the information in Section 20.
  • Once your unit has shipped, cancellation is no longer available; the return and guarantee terms in Section 8 apply instead.

7. Shipping and Delivery

We ship to addresses within the United States. Shipping timelines provided at checkout or in Order confirmations are estimates and are not guaranteed. Risk of loss and title to Products pass to you upon delivery to the carrier, except that for purposes of the Imperium Anchor's use-it guarantee described in Section 8, the guarantee period begins on the date the carrier confirms delivery to you, not the date of shipment.

You are responsible for providing an accurate shipping address. We are not responsible for Orders lost or delayed due to an incorrect address provided at checkout.

8. Returns, Refunds, and the Imperium Anchor Guarantee

Imperium Anchor. Each Imperium Anchor purchase includes a 30-day guarantee, measured from the date of confirmed delivery. If you have used the product as intended and do not feel a positive shift, contact us within 30 days of delivery to request a refund.

To receive your refund, you must return the Anchor within 30 days of delivery. The returned unit must be shipped back in its original packaging, in like-new condition, and complete with all original contents. You are responsible for return shipping costs.

If we receive a return in which the product or its packaging is visibly damaged, we will reject the refund and ship the product back to you at our expense, rather than issuing a refund.

If your Anchor is replaced under warranty due to a defect, this guarantee extends to the replacement unit the same as it applied to your original purchase, and the 30-day guarantee period restarts from the date the replacement unit is delivered — so you always have the full guarantee window with a working Device.

Signal Check Mouse Pad (and any other mouse pad designs or variations we offer). As a print-on-demand item, our mouse pad products may be returned within 7 days of delivery if they arrive damaged, defective, or materially different from their listing. Because they are produced on demand, we do not accept returns for reasons unrelated to product defect (e.g., change of mind), except as required by applicable law.

Protocol. The Protocol tool is free and does not involve a purchase; no refund provisions apply.

All refunds are issued to the original payment method. Please allow standard processing times for your bank or payment provider to reflect the refund.

9. Protocol Tool Terms

Protocol is a free, session-only tool available at protocol.kavianstandard.com. It does not require an account and does not involve a purchase. To deliver your generated documents, we ask for your email address, which is stored as a contact record for future communication from Kavian Standard.

Protocol generates personal reference documents (a Standing Orders document, a Rules of Engagement document, and an After-Action Review template) based on the information you enter. These documents are provided for personal, informational use only and are not legal, medical, financial, or professional advice of any kind (see Section 11). You are solely responsible for how you use them.

Submission may require passing a bot-detection check (Cloudflare Turnstile) before your documents are generated and emailed to you.

10. Intellectual Property

The Site and all content on it — including but not limited to the Kavian Standard name and logo, "Kinetic Cognitive Design," "NCRD," "ECL" (Emotional Containment Latency), all associated trademarks, product designs, copy, and the Kinetic Cognitive Design™ methodology — are the property of Kavian Standard or its licensors and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any Site content or Product design without our prior written permission. Purchasing a Product gives you ownership of the physical item only; it does not transfer any right to reproduce, resell as your own, or commercially exploit the underlying design, methodology, or branding.

11. Health, Wellness, and Educational Disclaimer

Kavian Standard's Products are educational and training tools intended to support personal decision-making and self-governance practices. They are not medical devices, are not intended to diagnose, treat, cure, or prevent any disease or mental health condition, and are not a substitute for therapy, counseling, or professional medical or mental health care.

Any research, scientific principles, or frameworks referenced in our marketing or product materials (including but not limited to concepts drawn from cognitive science, human-factors design, or behavioral psychology) are cited as a mechanism-level basis for our product design, not as clinical validation of our specific Products or claims of guaranteed results.

If you are experiencing a mental health crisis or have concerns about your physical or mental health, please consult a qualified professional. Do not rely on any Kavian Standard Product as a substitute for appropriate medical or mental health care.

12. Prohibited Conduct

When using the Site, you agree not to:

  • violate any applicable law or regulation;
  • use the Site to transmit fraudulent, harassing, or unlawful content;
  • attempt to gain unauthorized access to the Site, its systems, or other users' accounts or data;
  • interfere with the Site's operation, including through bots, scrapers, or denial-of-service activity (this does not apply to authorized AI Shopping Agents transacting on a customer's own behalf, as described in Section 13);
  • misuse the Protocol tool to submit false contact information or to spam our systems; or
  • resell Products in a manner that misrepresents their source or affiliation with Kavian Standard.

We reserve the right to refuse service, cancel Orders, or restrict access to the Site for any violation of this section.

13. Third-Party Services and AI Shopping Agents

The Site integrates with third-party platforms to operate, including Shopify (for checkout and order processing) and Shopify's supported payment and commerce partners. Certain integrations may make our Products discoverable or purchasable through third-party AI Shopping Agents, such as Meta's Muse, when a customer chooses to use such an agent.

We do not control, and are not responsible for, the behavior, accuracy, or data practices of any third-party AI Shopping Agent. Your use of an AI Shopping Agent is governed by that agent's own terms and privacy policy, not by these Terms, except as to the Order itself once it is placed with us. Section 5 governs how Orders placed through an AI Shopping Agent are treated.

We may enable or disable third-party agentic commerce integrations at our discretion and without notice.

14. Disclaimer of Warranties

Except as expressly stated in Section 8 (including the Imperium Anchor's use-it guarantee), all Products and the Site are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that use of any Product will produce any specific result, outcome, or change in behavior, cognition, or relationships. Individual results vary.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

15. Limitation of Liability

To the fullest extent permitted by law, Kavian Standard and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data, arising from your use of the Site or any Product, even if advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising from these Terms or your use of the Site or Products will not exceed the amount you paid to us for the Product(s) giving rise to the claim in the 12 months preceding the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

16. Indemnification

You agree to indemnify and hold harmless Kavian Standard and its officers, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of any Product, or your violation of any law or third-party right.

17. Governing Law and Dispute Resolution

These Terms, and any dispute arising from your use of the Site or purchase of a Product, are governed by the laws of the State of Florida, without regard to conflict-of-laws principles, except that the enforceability of the arbitration agreement below is governed by the Federal Arbitration Act (FAA).

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A CASE DECIDED BY A JURY.

Informal resolution first. Before filing any claim, you agree to contact us at the email in Section 20 and give us 30 days to resolve the dispute informally. Most concerns can be resolved this way.

Agreement to arbitrate. If a dispute is not resolved informally, you and Kavian Standard agree it will be resolved by binding, individual arbitration administered under the rules of the American Arbitration Association (AAA), rather than in court, except that either party may bring a qualifying individual claim in small claims court instead.

Class action and jury trial waiver. YOU AND KAVIAN STANDARD EACH AGREE THAT ANY CLAIM WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND KAVIAN STANDARD EACH WAIVE THE RIGHT TO A JURY TRIAL. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

Your right to opt out. You may opt out of this arbitration agreement by sending written notice to the email in Section 20 within 30 days of the date you first agree to these Terms (for example, your first Order date). Your notice must include your name, the order number or email used at checkout, and a clear statement that you wish to opt out of arbitration. Opting out of arbitration does not opt you out of any other part of these Terms.

Effective date. This arbitration agreement applies to disputes arising on or after the date these Terms were last updated, and is not applied retroactively to a dispute that arose before that date.

Nothing in this section waives any right you have under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA) or other consumer protection law that cannot be waived by agreement.

18. Changes to These Terms; Suspension and Termination

We may update these Terms from time to time. The date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms, except that no change to Section 17 (Governing Law and Dispute Resolution) applies retroactively to a dispute that arose before that change, and any new arbitration opt-out window runs from the date of that specific change. For a material change to pricing, the guarantee terms in Section 8, or the arbitration terms in Section 17, we will provide at least 14 days' notice before the change applies to new Orders (such as a Site banner or email to recent customers).

We may also suspend, limit, or terminate your access to the Site, or discontinue, modify, or limit any Product or feature (including the Protocol tool), at any time and for any reason, including a violation of Section 12 (Prohibited Conduct), with or without notice. Sections 8 (Returns, Refunds, and the Imperium Anchor Guarantee, as to Orders already placed), 10 (Intellectual Property), 11 (Health, Wellness, and Educational Disclaimer), 14 through 17 (Disclaimers, Liability, Indemnification, and Dispute Resolution), and this sentence survive any termination of your access.

19. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. These Terms, together with our Privacy Policy and any Order-specific terms (such as the pre-order terms in Section 6), constitute the entire agreement between you and Kavian Standard regarding the Site. Our failure to enforce any provision is not a waiver of that provision. You may not assign your rights under these Terms without our consent; we may assign ours freely.

20. Contact Us

Questions about these Terms can be sent to intel@kavianstandard.com or by mail to 8957 SW 208th St, Cutler Bay, FL 33189.